To stay afloat, several businesses were forced to design and offer contactless services as a result of the COVID-19 pandemic. As a result, many hotels have worked hard to offer no-contact options, such as hotel mobile check-in, to ensure the safety of both visitors and personnel. It’s one of several pieces of technology that’s altering the hospitality sector, and it looks like it’ll stick around for a while.
What precisely is hotel mobile check-in? Why your hotel should include mobile check-in? Continue reading this article to understand its importance.
What is hotel mobile check-in?
Mobile check-in for hotels is a technology that enables hotels to provide customers a link to check-in online via an app or email, making the procedure as simple as possible. Before entering the hotel, guests are required to register their documents and payment information.
The visitor will receive an email confirmation with a personal identification number to access the accommodation once their personal and reservation details have been validated. Customers can then scan a wireless key reader to gain access to the property.
Mobile check-in is a method of utilizing technology to deliver a smooth, high-quality guest experience. This technology can also be utilized to order room service, book transportation, and explore tourist sites.
What are its benefits?
Ease in everyday operations
Providing mobile check-in services is beneficial not only to your guests but also to your everyday operations. It simplifies check-in, decreases front-desk friction, and allows front-desk workers to spend more time assisting visitors, resulting in more personalized guest experiences. Simple hotel mobile check-in procedure not only improves the visitor experience but also frees up time for staff to focus on providing the next level of care.
Mobile check-in is convenient
Mobile check-in is beneficial not just to hoteliers in terms of speeding up their processes, but also to visitors. Guests usually consider hotel brands that offer an online check-in option when booking accommodations for any trip. Guests can check in whenever it is convenient for them and on whichever device they like, whether it is a laptop, tablet, or smartphone. Many corporate hotel booking software companies provide unique mobile apps for users to check-in, order food, and more.
Provide a sense of safety during the Coronavirus pandemic
Self-check-in is an excellent way to reduce human contact and potential contact points for the Coronavirus. In addition, guests check-in using their phones, making them feel secure. Plus, because you can offer numerous ways and places to check-in, you can easily limit how many people are in any one spot at any given moment with social distancing norms in place. When traveling in times of Covid, convenience, ease, and safety are now at the top of people’s considerations.
Stay ahead in the competition
Innovation is a wonderful method to differentiate yourself from the competition by demonstrating to your guests that you’re up to date on the current trends. This gives guests the feeling of being a part of technology advancement while also enhancing your brand’s reputation as forward-thinking.
